SSUSA Job #866: Desktop Support

Job Description


Our financial clients are looking for desktop support analysts with at least 3+ years of experience for locations in New York City and San Francisco, CA 


These desktop support analysts will provide technical support for the Windows Desktop environments.  Strong knowledge of Microsoft Windows, Office and Wintel Hardware are required for this position. The role involves providing systems and technical support for all of the above platforms. The ability to liaise with end users and quickly identify and implement solutions to their support issues is vital.


The ideal candidate is a resilient team player who is goal-orientated and fully committed.  They must be willing to explain, demonstrate and expand on own ideas and have worked in the financisal industry.


·         Provide end user support. This includes phone and onsite support. Troubleshoot, and resolve issues with Windows 2016 and Office365 desktops

  • Support all Microsoft, third party and internally designed applications
  • Install and repair all pc hardware, laptops and peripherals
  • Coordinate with Desktop Engineers to create and deploy desktop images from scratch
  • Coordinate and support all internal user moves
  • Provide detailed documentation and communicate precisely with network and telecommunications support teams as required
  • Log calls in problem tracking system accurately and thoroughly with comprehensive detail
  • Review open problem tickets daily. Follow up with open work orders.
  • Identify/Complete problem and hand off to appropriate area(s) of responsibility
  • Communicate with IT Support staff/management to discuss problem status, policies, procedures, and    documentation.
  • Experience with Bloomberg terminals and trading floor support would be a plus




Professional/Technical Skills


·    MS Office and Exchange/Office365 / Outlook Email applications

  • Strong oral and written communication  skills 
  • Strong interpersonal skills
  • Strong organizational and time management skills
  • Strong problem solving and customer service skills



Qualifications & Experience


  • Associates Degree in Computer Science, related field or equivalent experience

·         Minimum 3+ years IT Support experience

·         Intermediate knowledge of TCP/IP, DNS and Internetworking Technology




Job Location
New York City & San Francisco

Position Type