SSUSA Job #757: Market Support Specialist

Job Description

MARKET SUPPORT SPECIALIST

Our clients Market Support team provides knowledgeable front-line and second-line support (includes in- depth trade analysis) to users of our electronic trading platforms which will include traders, trade support, IT support, and Risk and Compliance personnel. The team also has responsibility for Business Surveillance activities.

KEY ACCOUNTABILITIES:

  • Manage incoming calls and emails, and provide knowledgeable and timely responses to customer queries.
  • Documentation of pertinent correspondence
  • Monitor and support customer connections
  • Monitor the health of the systems secondarily
  • Market surveillance: monitor the marketplace for optimum order and fluidity; restore marketplace order in the event of a breach; work closely with Compliance on potential instances of market abuse
  • To fulfil any additional / ad hoc duties as required to meet the needs of the business

SKILLS:

  • Strong knowledge of the financial markets, focus on US Treasury a plus
  • Strong interpersonal skills
  • Sound judgment and reasoning skills
  • Strong negotiating skills
  • Technologically savvy with a high aptitude for learning, often in high pressure situations
  • Goal-oriented customer focus
  • Display a strong motivation to work within the financial markets as part of the industry leader in our space
  • Ability to work well autonomously and within a team, drawing on the knowledge and strengths of other team members
  • Demonstrated problem solving capability with the ability to work in a confident and timely manner to evaluate and resolve issues
  • A keen awareness of organizational structure, so when escalation is required, escalation points are known and understood
  • Work well under pressure with an ability to clearly articulate problems and solutions to all stakeholders in times of crisis

KNOWLEDGE:

  • Bachelors degree required
  • Series 7 certification is preferred

EXPERIENCE:

Minimum 3 years in a customer-facing role within the financial markets

 

SEND YOUR RESUME TO JOBS@SSUSA.COM

AND MENTION JOB 757 IN THE SUBJECT BOX

Job Location
New York City

Position Type
Permanent