SSUSA Job #914: IT SUPPORT TECH
The IT Support Technician reports to the Technology Services Director and is responsible to provide Tier 1 technical support for all help desk calls. The incumbent is responsible for setting up equipment for the Board meetings, Conference, and is on-call technical support for meetings off premises. The incumbent provides excellent customer service in person or remotely while responding to and resolving computer and printer hardware and software issues in a timely manner. Responsibilities also include creation and sending out the email blasts.
- Provides technical support for the entire organization, including hardware and software implementation and updates, login access, rebuilding and/or deploying of computers and peripherals.
- Provides Tier 1 technical support; troubleshoot, diagnose and resolve desktop hardware and software issues/problems in a timely manner with minimum downtime. Delegate Tier 2 issues to appropriate IT personnel.
- Provides off-site technical support during board meetings to the employees and board members.
- Configures, tests, installs and maintains computers, laptops and desktop printers.
- Supports the roll-out of hardware and software upgrades; performs basic maintenance of databases and individual computers. Maintains and updates technology equipment list.
- Performs testing and installation of new and upgraded application and database software ensuring minimum interruption to employee.
- Participates in cost-effective productivity improvement projects.
- Participates and implements projects as instructed by supervisor.
- Works with all members of the IT team and act as a backup for the IT Projects Assistant.
- Thorough knowledge of desktop computer hardware maintenance.
- Thorough knowledge of Microsoft Windows and Office Suite applications and general database knowledge as well as MAC operating systems.
- Strong professional interpersonal skills with the ability to work well with others.
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MENTION JOB 914 IN THE SUBJECT BOX
New York City