SSUSA Job #827: Level 2 Tech Support
Job Description
Level 2 Tech Support
One of our trading and information services clients is looking for a Level 2 Tech Support Engineer. This position primarily focuses on answering escalations from global level 1 support teams, working closely with Development and QA team to investigate and troubleshoot complex client support cases.
This position requires software support experience and familiarity of the finance markets. This position will report to the Team Lead / Director of L2 support team, as a part of the client services global department.
SKILLS:
• Strong analytical skills and ability to collate and interpret data from various sources
• Ability to liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT)
• Ability to learn complex systems and applications - Must
• Excellent communications skills and experience dealing with client representatives at various levels
• Work experience in a technical support role
• Knowledge/experience in financial industry
• Entrepreneurial, willingness and ability to multi-task
• Ability to work under pressure to resolve client issues
• Ability to work both independently and within a team to follow through on issues from beginning
to end
EXPERIENCE:
• Experience supporting web based financial applications including trade posting, reporting, and
exception handling / troubleshooting
• Hands on technical experience utilizing database tools, using SQL to perform queries and analysis
• Familiarity with TCP/IP, FTP, certificates, SMTP, AD, Proxy and MQ – big advantage.
• Experience working with and supporting multi-tier applications including Java, WebLogic and
Oracle
• Experience working in Windows, (Unix, and Linux environments – advantage) and proficiency using MS Office suite
SEND YOUR RESUME TO JOBS@SSUSA.COM
AND MENTION JOB#827 IN THE SUBJECT BOX
Job Location
New York City
Position Type
Permanent
Salary Range
TBD