April 20, 2024

                                 Technical Trading Support Analyst

Description/Responsibilities:

 

The incumbent will be involved in supporting the company’s internal Equity Order Routing, Crossing and Compliance applications, ensuring that issues are resolved in a timely and efficient manner. He or she  will be working in a cross–functional environment, in close cooperation with many diverse areas of the firm.

 

CoreResponsibilities:

 

 

·          Troubleshoot equity trading systems, order routing, front office, middle office, and crossingand compliance applicationissues.

·          Interface with external business and technical partners, including but not limited toExchanges, ECN’s, OMS, EMS and Networkproviders.

·          Trace order flow through multiple equity order routing systems by running scripts, analyzingand interpreting proprietary, as well as standard, FIX, CMS and CTCI logfiles.

·          Coordinate with other team members to categorize, prioritize and resolve software applicationissues dealing with all levels of the equity order routing technologysystems.

·          Maintain operation, monitoring and integrity of production systems to meet establishedstandards.

·          Interact regularly with members of the development team to produce software solutions thataddress operational needs andrequirements.

·          Interpret client requests and takes appropriate action to produce high levels of customersatisfaction that are balanced with businessneeds.

·          Participate in team meetings and gain understanding of customerbusiness.

·          Perform trading actions on behalf of a client, such as cancel orders, correct limit priceon orders/portfolios and send a status query to theexchange.

·          Monitor Equity Order Routing, Compliance, Back Office, and Crossing systems to catch andfix problems as theyoccur.

·          Perform on the fly configuration changes for internal and externalclients.

·          Resolve trade break and allocationissues.

·          Handle variety of trade and pricing issues, such as incorrect reports from externaldestinations, busted trades, price corrections, and erroneoustrades.

·          Perform morning and evening system health checks, representing the team in daily productionstatus call.

·          Liaise regularly with the trading desk and ensure awareness of systemissues.

·          Communicate with multiple departments on closure on escalated supportcalls.

·          Communicate effectively with key business users and managers regarding day-to-daysupport.

·          Provide dedicated hotline, as well as face-to-face support to internal and externalclients.

·          Participate in Recovery Outagescenarios.

·          Perform UAT (User Acceptance Testing) for new Productionapplication/functionality.

·          Daily testing in Productionenvironment.

·          Enter Support tickets into a tracking database for reportingpurposes

·          Create and run ad-hoc custom reports for trading desk and externalclients.

·          Participate in multi-group projects of varying sizes concerning new business initiatives,technological initiatives, system maintenance, and systemupgrades.

·          Participate in design of software specifications for SupportTools.

·          Translate software specifications between business and developmentgroups.

·          Design procedures for 1st Level Support and systemgrowth.

·          Monitor and analyze systemperformance.

·          Determine methods to optimize the efficiency ofsystems.

·          Implement and manage software releases intoProduction

·          Setup new inbound and outbound connections, as well as internalconnections.

 

Skills andExperience:

 

·          Demonstrated ability to work successfully in a cross-functional environment includingdevelopment, networking,

operating systems, database, application servers and webserving

·          Proven knowledge of global equitymarkets

·          Demonstrated ability to resolve a variety of trading and pricing issues, such as incorrect reportsfrom external destinations, busted trades, price corrections and erroneoustrades.

·          Proven knowledge of Nasdaq I and Nasdaq II times and sales using Bloomberg, Thompson,and Bridge MarketSoftware

·          Demonstrated ability to pay close attention to detail and ability to follow through with open issuesuntil resolved

·          Demonstrated ability to work in a team environment, handle multiple tasks simultaneously andadapt quickly tochanges

·          Demonstrated ability to make effective decisions within high pressuredenvironments

·          Demonstrated ability to communicate technical and production-related concepts to a broad range of technical and non-technicalstaff

·          Demonstrated excellent communication and interpersonalskills Technical Knowledge andSkills:

·          Advanced knowledge ofSQL

·          Advanced knowledge ofSybase

·          Advanced knowledge ofUNIX

·          Direct Market Accesssystems

·          Electronic CommunicationNetworks

·          Equity Algorithmictrading

·          Exchanges

·          FIXmessaging

·          FIXprotocol

·          OTC EquitySecurities

·          Trading Rules andRegulations

Qualifications/RequiredSkills:

 

Integration System Support (ISS) AdministratorResponsibilities

 

 

·          Create and run ad-hoc custom reports for trading desk and externalclients.

·          Participate in multi-group projects of varying sizes concerning new business initiatives,technological initiatives, system maintenance, and systemupgrades.

·          Participate in design of software specifications for SupportTools.

·          Translate software specifications between business and developmentgroups.

·          Design procedures for 1st Level Support and systemgrowth.

·          Monitor and analyze systemperformance.

·          Determine methods to optimize the efficiency ofsystems.

·          Implement and manage software releases intoProduction

·          Setup new inbound and outbound connections, as well as internalconnections.

 

Skills andExperience:

 

 

·          Demonstrated ability to work successfully in a cross-functional environment includingdevelopment, networking,

operating systems, database, application servers and webserving

·          Demonstrated ability to handle cross-group short term and long term projects, seeing themto completion

·          Demonstrated ability to see the big picture while simultaneously defining detailed requirements in support of thebusiness.

·          Demonstrated ability of successful implementation and support of highly scalable and highlyavailable systems in an n-tier environment that may involve a globalfocus

·          Demonstrated ability to carry out a client setup, including setting up the initial workflow, as wellas carrying out technicaldetails

·          Demonstrated ability to pay close attention to detail and ability to follow through with open issuesuntil resolved

·          Demonstrated ability to work in a team environment, handle multiple tasks simultaneously andadapt quickly tochanges

·          Demonstrated ability to communicate technical and production-related concepts to a broad rangeof technical and non-technicalstaff

·          Demonstrated excellent communication and interpersonalskills

·          Previous experience in Quality Assurance or Software Developmentrole

 

 

Technical Knowledge andSkills:

 

 

·          Direct Market Access systems andExchanges