SSUSA Job #525: Network Operations Engineer

Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment.

 Handle trouble calls as the first point of contact; used as a hub to escalate & communicate to other technical groups/management.

 Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary.

 Be a self-starter with superior interpersonal skills required to interface with management, technical, financial and operator personnel.

Skills and Experience

Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.

 Experience using HP Openview (NNM & Operations), Big Brother, Netcool or similar event monitoring tools.

 Knowledge of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.

 Strong knowledge and experience troubleshooting WAN and LAN related issues; MPLS, T1, T3, DS3, BGP, EIGRP, ISIS, MetroE

Experience using Help Desk/Trouble-Ticket software, such as HP ServiceDesk or Remedy.

Working knowledge of Windows Operating Systems: 98, 2000, XP, 7 and Microsoft Office applications.

Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.

Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling.

Have prior Network Operations or related Computer Operations experience. 

Must have Team Leading Experience

Experience with fault management, escalation and Customer engagement.

Experience dealing with service providers and vendors

Demonstrable ability to manage and diagnose LAN and WAN problems.

Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field.

Prior NOC experience preferred.

Cisco CCNA or CCENT certification preferred.