SSUSA Job #1078: DESKTOP SUPPORT SPECIALIST

One of our financial clients is looking for a desktop support specialist with at least 2+ years of experience for their office in  New York City.

This Desktop Support Specialist will provide technical support for the Windows Desktop environments.  Strong knowledge of Microsoft Windows, Office365 and Hardware experienceare required for this position. The ability to liaise with end users and quickly identify and implement solutions to their support issues is vital.

 The ideal candidate is a resilient team player who is goal-orientated and fully committed.  They must be willing to explain, demonstrate and expand on their own ideas.

·         Provide end user support. This includes phone and onsite support. Troubleshoot, and resolve issues with Windows 10 and Office365 desktops. Any Windows 11 experience is a plus.

• Install and repair all pc hardware, laptops and peripherals
• Coordinate with Desktop Engineers to create and deploy desktop images from scratch
• Coordinate and support all internal user moves
• Provide detailed documentation and communicate precisely with network and telecommunications support teams as required
• Log calls in problem tracking system accurately and thoroughly with comprehensive detail
• Review open problem tickets daily. Follow up with open work orders.
• Identify and fix the problem or hand off to the appropriate area(s) of responsibility

• Communicate with IT Support staff/management to discuss problem status, policies, procedures, and documentation.
• Experience with Bloomberg terminals and trading floor support would be a plus

Professional/Technical Skills

     ·    MS Office and Exchange/Office365 / Outlook Email applications

• Strong oral and written communication  skills 
• Strong interpersonal skills
• Strong organizational and time management skills
• Strong problem-solving and customer service skills

SEND YOUR RESUME TO CLIFF@SSUSA.COM

MENTION JOB 1078 IN THE SUBJECT BOX 

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